Holland & Barrett is to offer its online customers the choice of picking up orders at over 1,100 parcel lockers at locations including Morrisons stores, Tube stations and Esso petrol forecourts.
The health food chain is partnering with locker company InPost to extend the reach of its growing click and collect service.
Holland & Barrett says its online sales grew 27.5% in 2015 (with mobile sales up 127%) and now account for 8.5% of its total sales.
Emma Mead, director of E-Commerce at Holland & Barrett International, said:“We have seen a big increase in online orders over the last year, which comes as no surprise as our customers are often time poor and not in a position to wait at home during the day for their deliveries to arrive. At the same time, many can’t receive any items at work, but would rather pick up their purchases in a location and at a time that’s convenient for them, e.g. on their way home from the office. The partnership with InPost UK is the perfect solution for us, as it makes failed deliveries a thing of the past and increases customer satisfaction.”
The retailer says the InPost lockers are typically no more than two miles away from the average urban H&B customer and can be accessed 24 hours a day, seven days a week.
